Refund policy

RETURNS AND REFUND POLICY

Ulvarys | Last updated: May 2026

Our 30-Day Money-Back Guarantee

We stand behind every product we sell. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of your delivery date.

How to Request a Return

To initiate a return, please contact our support team at help.ulvarys.com with your order number and reason for return. Our team will respond within 24 hours.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • Your return request must be submitted within 30 days of the delivery date
  • Products must be returned in their original packaging
  • A £9.99 return shipping fee will be deducted from your refund to cover the cost of the return label we provide
  • Items that are fully consumed (empty jars) are not eligible for a return, except under our 30-Day Money-Back Guarantee claim

Refund Process

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note the £9.99 return shipping fee will be deducted from the total refund amount.

Non-Returnable Items

The following are not eligible for a return or refund:

  • Orders returned after the 30-day window
  • Items not in their original condition or packaging
  • Orders where the return was not pre-approved by our support team

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, please contact us immediately at help.ulvarys.com with a photo of the issue. In this case, we will cover all return costs and send a replacement or issue a full refund at no charge to you.

Contact Us

For any questions regarding returns and refunds, please reach out to our support team:

📧 help.ulvarys.com ⏱ Response time: within 48 hours